Terms and Conditions
Last updated: 3 May 2026
Support email: info@thecoparent.app
Business: Pittance LTD, trading as The Coparent App.
Registered address: 16 Brander Street, Burghead, IV30 5XD.
Company number: SC887446.
1. About these Terms
These Terms and Conditions apply when you access or use The Coparent App website, mobile application, account system, support services, paid subscription features, free features, storage services, messaging features, calendar features, document features, AI-assisted features, notification features and any related services we provide.
In these Terms, “The Coparent App”, “we”, “us” and “our” means Pittance LTD trading as The Coparent App. “Service” means our website, mobile apps and related services. “User”, “you” and “your” means any person who accesses the website, creates an account, uses the app, pays for a subscription or otherwise uses the Service.
By using the website, creating an account, ticking the acceptance box during signup, subscribing, or continuing to use the Service, you agree to these Terms. If you do not agree, you must not use the Service.
2. Other policies that apply
These Terms should be read together with our other policies, which form part of your agreement with us where applicable:
If there is a conflict between these Terms and another policy, these Terms will usually apply unless the other policy expressly says otherwise.
3. What The Coparent App does
The Coparent App is a co-parenting organisation and communication tool designed to help separated parents manage practical family arrangements, communication, records, schedules, payments, documents and other co-parenting information in one place.
The Service may include features such as messaging, calendars, handover records, contact logs, child information, shared expenses, receipts, document storage, photo storage, notifications, boundary settings, AI-assisted message tools, arranged meeting features and exports.
The Service is not a law firm, legal adviser, mediator, therapist, safeguarding authority, emergency service, court service, social work service, financial adviser or medical adviser.
4. Eligibility and account registration
You must be at least 18 years old to create an account or use the app. The Service is intended for adult users managing family or co-parenting arrangements.
You must provide accurate account information and keep your login details secure. You are responsible for activity that occurs under your account unless caused by our breach of these Terms or our legal duties.
You must not create an account using false information, impersonate another person, misrepresent your relationship to a child or family member, or create an account on behalf of someone else without lawful authority.
5. Account security and device use
The Coparent App may apply device registration, login controls, authentication checks, one-device-per-user restrictions or similar security measures to help protect accounts and reduce misuse.
You must not share your account with another person, allow someone else to use your account, or use another person’s account. If you believe your account has been accessed without permission, you must contact us as soon as possible at info@thecoparent.app.
If you change your device, you may need to contact support to reset or update your device registration. We may refuse or delay a device reset where we reasonably believe there is a security, fraud, impersonation, safeguarding or misuse risk.
6. Children and third-party information
The Service is intended for adult users. However, users may add information relating to children, family members, co-parents, schools, medical providers, courts or other third parties.
You are responsible for ensuring that you have a lawful basis or appropriate authority to upload, share or process information about another person through the Service. You must only upload information that is reasonably relevant to co-parenting, family organisation, records, arrangements or related matters.
You must not use the Service to expose children or third parties to unnecessary privacy risks, harassment, humiliation, abuse, unlawful surveillance, doxxing or other harmful conduct.
7. User Content
“User Content” means any information, text, messages, photos, documents, files, calendar entries, notes, records, receipts, logs, exports, metadata or other material that you upload, send, create, store or share using the Service.
You keep ownership of your User Content. By using the Service, you give us permission to host, store, copy, process, transmit, display and otherwise use your User Content only as reasonably necessary to provide, secure, support, maintain, improve and enforce the Service, comply with law, investigate misuse, protect users and exercise our legal rights.
You are responsible for your User Content. You must make sure that your User Content is accurate where accuracy matters, lawful, appropriate, and compliant with these Terms and our Acceptable Use Policy.
8. Messaging, records and exports
The Service may help users keep records of messages, arrangements, handovers, payments, documents and other co-parenting activity. You are responsible for checking that records are accurate and complete before relying on them.
Any export, report, transcript, record or summary generated by the Service is provided for convenience and organisational purposes. We do not guarantee that any export or record will be accepted by a court, solicitor, mediator, authority, school, employer or other third party.
You must not alter, misrepresent, selectively edit or misuse records generated by the Service in a way that is misleading, unlawful or harmful.
9. AI-assisted features
The Service may include AI-assisted features, including message rewriting, tone support, moderation support, summaries, prompts, alerts or other automated tools.
AI-assisted outputs may be inaccurate, incomplete, unsuitable, delayed or inappropriate. You are responsible for reviewing any AI-assisted output before relying on it or sending it. AI features do not provide legal, medical, safeguarding, counselling, financial or professional advice.
We may restrict, modify, suspend or remove AI-assisted features at any time, including for safety, security, provider, compliance, cost, misuse or product reasons.
10. Notifications, boundaries and urgent situations
The Service may include notification controls, boundary settings, emergency alerts or urgent-message features. These features are designed to support communication management, but they are not guaranteed to work in every situation.
Notifications may be delayed, blocked, missed or unavailable due to device settings, operating system rules, app permissions, connectivity, provider outages, user settings or other factors outside our control.
The Service must not be used as an emergency service. In an emergency, safeguarding concern, immediate risk of harm or urgent medical situation, you should contact the appropriate emergency services, safeguarding authority, medical provider, police, court, solicitor or relevant professional directly.
11. Subscriptions, payment and billing
Some parts of the Service may require a paid subscription or other payment. Prices, billing periods, features and subscription terms will be shown before purchase where required.
Where you purchase through Apple App Store or Google Play, your payment, renewal, cancellation and refund rights may be managed by Apple or Google under their own terms and platform rules. You should manage those subscriptions through the relevant app-store account settings unless we tell you otherwise.
Where you purchase directly from us or through another payment provider, the payment terms shown at checkout will apply. You must provide accurate billing information and keep payment methods up to date.
Subscription fees may renew automatically unless cancelled in accordance with the relevant checkout, app-store or payment-provider rules.
12. Free trials, promotions and changes to pricing
We may offer free trials, discounts, promotions or introductory pricing. These may be subject to additional terms, eligibility checks, time limits or availability restrictions.
We may change prices, features or subscription plans from time to time. Where required, we will give notice before changes take effect. If you do not agree to a pricing change, you may cancel your subscription before the change applies.
13. Cancellation, refunds and cooling-off rights
Your cancellation and refund rights depend on how you purchased the Service and the laws that apply.
If you purchase through Apple App Store or Google Play, cancellation and refund requests are usually handled by Apple or Google directly. We may not be able to issue refunds for purchases managed by those platforms.
If you purchase directly from us as a UK consumer, you may have statutory cancellation rights. However, where you request immediate access to digital content or digital services during any cooling-off period, you may lose the right to cancel or may be required to pay for the period of service already provided, where permitted by law and where you have given any required acknowledgement.
Nothing in these Terms affects your statutory rights.
14. Website use
You may use our website for lawful personal, informational or account-related purposes. You must not misuse the website, interfere with its operation, attempt unauthorised access, scrape content at scale, copy material unlawfully, submit malicious code, overload the website, or use it for fraud, harassment, spam or other unlawful activity.
Website content is provided for general information only. It is not legal, medical, therapeutic, safeguarding, financial or professional advice.
15. Acceptable use
You must comply with our Acceptable Use Policy. You must not use the Service to harass, threaten, abuse, stalk, intimidate, impersonate, manipulate, defame, exploit or unlawfully monitor another person.
You must not upload unlawful, harmful, abusive, discriminatory, sexually exploitative, violent, malicious, infringing, irrelevant, excessive or misleading content.
If we reasonably believe that User Content, account activity or use of the Service may involve unlawful conduct, threats, harassment, abuse, safeguarding concerns, child protection concerns, fraud, impersonation, prohibited material or other serious misuse, we may preserve relevant information, restrict access, investigate the matter and, where required or permitted by law, report the matter or disclose relevant information to law enforcement, the police, safeguarding bodies, regulators, courts, legal advisers or other appropriate authorities.
We may investigate suspected misuse and may restrict, suspend or terminate access where we reasonably believe there has been a breach of these Terms, our Acceptable Use Policy, law, platform rules or another user’s rights.
16. Storage and fair use
Storage is subject to our Storage Fair Use Policy.
Each account includes 5GB of secure storage for photos, documents, receipts, handover records and other co-parenting information. If you need more storage, you may contact support and we may increase your allowance in 5GB blocks, subject to fair use review and our Storage Fair Use Policy.
We may restrict uploads, refuse storage increases, remove prohibited content, apply file-size or file-type limits, or require users to reduce storage usage where reasonably necessary to protect the Service, enforce fair use, comply with law, respond to lawful authority requests or prevent misuse.
17. Service availability and changes
We will use reasonable care and skill in providing the Service. However, we do not guarantee that the Service will always be available, uninterrupted, error-free, secure, compatible with every device, or free from delays.
We may update, modify, suspend, restrict or discontinue parts of the Service from time to time, including for maintenance, security, compliance, provider changes, technical reasons, cost control, product development or legal reasons.
Where a change materially affects paid features, we will take reasonable steps to notify affected users where required.
18. Third-party services and app stores
The Service may depend on third-party services, including hosting providers, app stores, payment providers, notification providers, communications providers, analytics providers, crash-reporting providers, authentication providers, AI providers and other technical services.
We are not responsible for third-party services that we do not control, although we will use reasonable care in selecting providers where required. Your use of app stores, payment systems, device operating systems and third-party platforms may be subject to separate terms.
19. Intellectual property
We or our licensors own all intellectual property rights in the Service, including the app, website, software, design, branding, logos, text, graphics, code, features and documentation, except for User Content and third-party materials.
You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for lawful personal co-parenting and family-organisation purposes in accordance with these Terms.
You must not copy, modify, reverse engineer, resell, sublicense, exploit, reproduce, scrape, or create derivative works from the Service except where permitted by law or with our written permission.
20. Privacy and data protection
We process personal data in accordance with our Privacy Policy. You must read the Privacy Policy before creating an account or using the Service.
Where you upload, submit or share personal data about another person, including a child, co-parent, family member or third party, you are responsible for ensuring that you have a lawful basis or appropriate authority to do so.
21. Safeguarding, legal compliance and disclosure to authorities
We may preserve, access, review, disclose or share information where we reasonably believe this is necessary to comply with law, enforce these Terms, protect the Service, investigate misuse, respond to legal process, protect rights and safety, prevent fraud, deal with safeguarding concerns, or respond to courts, regulators, law enforcement, the police or other authorities.
If we reasonably believe that content, communications, account activity or use of the Service may involve unlawful activity, threats, abuse, harassment, stalking, fraud, impersonation, child protection concerns, safeguarding risks, serious harm, prohibited material or other serious misuse, we may report the matter and disclose relevant information to law enforcement, the police, safeguarding bodies, regulators, courts, legal advisers or other appropriate authorities where required or permitted by law.
Where we disclose information to authorities, we will aim to act on a case-by-case basis and limit disclosure to information that we reasonably consider necessary and proportionate in the circumstances. We may preserve relevant information while a report, investigation, legal request, safeguarding concern or dispute is being assessed or handled.
We may not notify a user before making a disclosure or preserving information where doing so would be unlawful, could prejudice an investigation, could place a child or other person at risk, could compromise security, or could interfere with our ability to prevent or respond to misuse.
We are not responsible for monitoring every message, file, record or interaction. However, we may investigate reports or suspected breaches and may take action where appropriate.
22. Disclaimers
The Service is provided to support organisation and communication. It does not guarantee improved co-parenting outcomes, court outcomes, dispute resolution, safeguarding outcomes, compliance by another parent, payment by another user, or acceptance of records by any authority.
The Service is not a substitute for legal advice, emergency services, safeguarding advice, medical advice, counselling, mediation, financial advice or professional support. You should seek appropriate professional help where needed.
23. Our liability to you
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that cannot lawfully be excluded.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill, but we are not responsible for loss or damage that is not foreseeable.
The Service is provided for domestic and private use. We are not liable for business losses, including loss of profit, loss of business, business interruption or loss of business opportunity.
We are not responsible for loss caused by your misuse of the Service, your breach of these Terms, inaccurate User Content, unauthorised account sharing, device settings, third-party services outside our control, or events outside our reasonable control.
24. Your responsibility to us
You may be responsible for losses, costs, claims or expenses we suffer as a result of your breach of these Terms, misuse of the Service, unlawful User Content, infringement of third-party rights, account sharing, fraud, or unlawful conduct.
This does not limit any rights you have as a consumer under applicable law.
25. Suspension and termination
We may suspend, restrict or terminate your access to the Service if we reasonably believe that:
- you have breached these Terms or another applicable policy;
- you have used the Service unlawfully, abusively, fraudulently or unsafely;
- your account has been compromised or used by someone else;
- continued access may create a security, safeguarding, legal, regulatory or operational risk;
- payment is overdue or a subscription has ended; or
- we are required to do so by law, court order, regulator, platform provider, law enforcement, the police or other authority.
Where reasonable and lawful, we will try to give notice or an opportunity to resolve the issue. However, we may act immediately where necessary to protect users, children, third parties, the Service or our legal position.
Suspension, restriction or termination does not prevent us from preserving information, investigating suspected misuse, complying with legal obligations, responding to lawful authority requests, reporting suspected unlawful activity, or exercising our legal rights.
26. Account closure and data after termination
You may request account closure by contacting info@thecoparent.app or using any account deletion tool we provide.
After termination or account closure, we may delete, retain, restrict or preserve data in accordance with our Privacy Policy, legal obligations, backup systems, safeguarding needs, dispute handling, fraud prevention, security requirements, law enforcement requests, authority reports and legitimate business purposes.
27. Consumer rights
Nothing in these Terms affects your statutory rights as a consumer. If any part of these Terms is found to be unfair, unlawful or unenforceable, the remaining parts will continue to apply as far as legally permitted.
28. Changes to these Terms
We may update these Terms from time to time. The latest version will be posted on this page with the updated date.
Where changes are material, we will take reasonable steps to notify users, which may include in-app notices, website notices or email. Continued use of the Service after changes take effect means you accept the updated Terms, unless the law requires another form of acceptance.
29. Events outside our control
We are not responsible for failure or delay caused by events outside our reasonable control, including internet outages, hosting failures, app-store issues, device or operating-system changes, cyber incidents, provider outages, strikes, natural disasters, legal restrictions, war, terrorism, civil unrest or other events beyond our reasonable control.
30. Transfer of rights
We may transfer our rights and obligations under these Terms to another organisation, for example if we restructure, sell the business, merge, or transfer the Service. We will ensure that any transfer does not reduce your consumer rights.
You may not transfer your account or rights under these Terms to another person without our written permission.
31. Governing law and courts
These Terms are governed by the laws of Scotland, except where mandatory consumer protection laws give you additional rights in your country or region of residence.
If you live in Scotland, disputes may be brought in the Scottish courts. If you live elsewhere in the United Kingdom, you may be able to bring proceedings in your local UK courts. If you live outside the UK, mandatory local consumer laws may also apply.
32. Contact us
If you have any questions about these Terms, contact us at:
Email: info@thecoparent.app
Business: Pittance LTD trading as The Coparent App
Address: 16 Brander Street, Burghead, IV30 5XD