Support supervised contact with clearer records and calmer handovers
Contact centres deal with some of the most practical parts of separated family life. Who arrives, what was agreed, what happened during contact, how the handover went and whether the next arrangement is clear.
The Coparent App gives families and approved professionals one structured place for contact arrangements, handover details, messages, call support, photos, documents and records. As a professional partner, your centre can support families with app access and review records through the professional portal where access has been granted.
Parents can record contact times, practical updates and handover details in one structured place.
Watch or listen only call access can support professional oversight where it is suitable, agreed and safe.
Client seats let professional members give selected families access to the app without the parents paying themselves.
The professional portal is read only, so centres can review relevant records without changing the family record.
Contact work needs practical records
Clear records around contact, calls and handovers can reduce confusion for parents and make professional review easier when support is needed.
A practical tool for contact arrangements
Contact centres often sit in the middle of practical family arrangements. Parents may need structure around arrival times, collection times, contact notes, child updates and what happens next.
The Coparent App helps keep those details in one place, so families are not relying on scattered messages, memory or screenshots when arrangements need to be checked.
Useful for contact centre work involving
- Supervised contact arrangements
- Supported handovers
- Remote video or voice contact
- Watch or listen only professional oversight
- Contact session records
- Parent messages about arrangements
- Photos, documents and supporting records
- Client access through professional seat bundles
For contact centres, the app is not just about messaging. It is about contact, handovers, call oversight and the record around each arrangement.
Remote supervised call support
Where it is suitable, agreed and safe, professional partners can support remote supervised calls through watch or listen only access.
This means a professional can observe or listen for oversight without becoming an active participant in the parent and child call.
Why this matters for contact centres
Some families need more than written messages. Remote call oversight can support contact where in person contact is not possible, where travel is difficult or where a structured call arrangement is needed.
- Support voice or video contact where suitable
- Professional oversight without joining as a participant
- Useful for remote or transitional contact arrangements
- Works alongside messages, handovers and records
Professional portal review for contact records
The professional portal helps approved professionals review family records where access has been granted. For contact centres, this can include messages, handover details, uploaded records, calendar events and other activity around contact.
Full record view
Review the wider contact record instead of trying to piece together selected messages from different places.
Filtered review
Narrow longer records so contact related items, uploads, messages and handovers are easier to review.
Print ready views
Use cleaner printable views when a contact summary, review note or paper record is needed.
Where the app fits into contact centre support
Before contact
Parents can keep arrival times, arrangements, reminders and practical details in one place before contact takes place.
During contact support
Where suitable, professional access can support remote supervised calls through watch or listen only oversight.
After contact
Handover records, updates, concerns, photos and documents can be kept with the wider family record.
Client seats for supported families
Professional members can use Client Seat Bundles to give selected families access to The Coparent App. The family receives access through the professional member, so parents do not have to pay for the app themselves.
For contact centres, this can help families use the same structured system before, during and after contact support.
Keep professional review separate
The professional portal is read only. It allows review where access has been granted, but it does not let professionals edit the family record or become part of parent messaging.
- Read only professional review
- Parent communication stays separate
- Records remain easier to follow
- Call oversight where suitable and agreed
- Useful alongside contact notes and handovers
Parents can grant access from inside the app
Families can grant approved professionals read only access from inside the app. This keeps access controlled while allowing contact centres to review relevant records where permission has been given.
Parent controlled access
Parents can grant access to approved professionals directly from inside the app.
Why this helps contact centres
Records can be reviewed without changing the family record and without adding another person into the parent conversation.
- Parents control who can review
- Professionals cannot edit records
- Contact related information stays together
- Less time spent collecting scattered screenshots
Your contact centre can appear where parents are looking for help
Parents using the app may need help with supervised contact, supported handovers, remote contact and family support. Professional Network Membership can help your service appear in support areas where those parents are already looking.
Get Help
Contact centres can appear in relevant support categories inside the app.
Service visibility
Your service can be visible when parents are looking for practical contact support.
Useful Documents
Parents can find forms, resources and useful guidance links inside the app.
Parenting plans
Families can find planning resources when contact arrangements need more structure.
Contact centre problems this can help organise
Unclear handovers
Parents can keep handover details and practical updates in one place.
Remote contact needs
Watch or listen only call support can help where remote contact needs oversight.
Missed arrangements
Calendar events and messages can help show what was planned and what changed.
Scattered records
Contact related messages, uploads, documents and updates can be kept with the wider family record.
How partner access works for contact centres
Apply online
Complete the professional application form so we can understand your contact centre, your services and how you support families.
Professional access is reviewed
We review professional access before portal access, visibility options or client seats are enabled.
Choose the partner setup that fits your centre
Use Professional Network Membership for portal access and visibility, then add Client Seat Bundles if your centre wants to give app access to families.
Support families with a clearer system
Offer The Coparent App to selected families so contact arrangements, messages and records can be managed in one place.
Why I think this matters for contact centres
Contact can be emotional, practical and sometimes very difficult to organise. Families need clarity around what is happening, where it is happening, who is involved and what needs to happen next.
The Coparent App gives families a structured place for messages, arrangements, handovers, call support and records. For contact centres, it can help make the practical side of contact clearer while keeping professional review separate from the parent conversation.
Frequently asked questions
Can contact centres review family records?
Approved professionals can review records through the professional portal where access has been granted. The portal is read only.
Can contact centres support remote calls?
Where it is suitable, agreed and safe, professional access can support remote supervised calls through watch or listen only access.
Can families use the app for free?
Yes. Professional members can use Client Seat Bundles to give selected families access, so parents do not have to pay for the app themselves.
Can the app help with handover records?
Yes. Parents can keep handover details, contact times, updates and related messages in one place.
Can a contact centre be listed in the app?
Yes. Professional Network Membership can include visibility in support areas where separated parents are already looking for help.
Support contact with clearer records and better structure
Join the Professional Partner Program and give families a practical way to manage contact arrangements, handovers, remote calls and records in one place.